Privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit neyenparis.com (the “Site”) or make a purchase there.

When you make or attempt to make a purchase through our Site, we collect certain information from you, including your name, billing address, shipping address, payment information (credit card numbers ), your e-mail address and your telephone number. This automatically collected information is referred to as “Order Information”.

When we use the term “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

When you browse our Site, we also automatically receive the Internet Protocol address (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.

We will only use your Personal Information for the improvement of our services.

We use the Order Information we collect to process any order placed through our Site (including to process your payment information, arrange shipment of your order, and provide you with invoices and/or order confirmations ).

We use this Order Information to: communicate with you, assess potential fraud or risk and, where consistent with the preferences you have communicated to us, provide you with information regarding our products or services.

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, you consent to our collecting your information and using it for that purpose only.

If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse.

If after giving us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you can contact us at contact@neyenparis.com.

We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Sale and Use.

Our Site is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows the sale of our products. Your data is stored in the data storage system and in the general application of Shopify. Your data is stored on a secure server protected by a firewall.

Payment :

If you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Information relating to your purchase transaction is kept for as long as necessary to finalize your order. Once your order is finalized, the information relating to the purchase transaction is deleted.

All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card data by our Site and its service providers.

For more information, please see Shopify's Terms of Servicehere or Privacy Policy here .

We do not unnecessarily share your information with third parties unrelated to the Site.

We are committed to respecting the confidentiality of your Personal Information. It may, however, be communicated to trusted third parties who assist us in the administration of the Site, the proper functioning of our business and the services we offer you, insofar as these third parties undertake to keep this information confidential. . For example, we use Shopify to host our Live Site – to learn more about how Shopify uses your Personal Information, please visit: https://www.shopify.fr/legal/confidentialite

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights, property or our security as well as those of third parties.

Finally, we may disclose your Personal Information or information relating to your User account to any judicial authority (or any other regulatory or governmental authority investigating suspected illegal activities) at their request.

Because we respect your privacy, the third-party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions. We therefore recommend that you read their privacy policies carefully.

To protect your personal data, we take maximum precautions so that it is not lost, misused, accessed, disclosed, modified or destroyed inappropriately.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption.

We use cookies to improve the quality of navigation on our Site and the tools we offer. These cookies allow us in particular to remember and process the products appearing in your basket, to understand and save your preferences in anticipation of your future visits, to follow the evolution of advertisements, to gather data concerning the traffic of the Site as well as the interaction between our Site and Users.

Here is a list of the cookies we use. We have listed them here for you to choose whether you want to allow them or not.

_session_id, unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

_shopify_visit, no data held, persists for 30 minutes from the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

_shopify_uniq, no data held, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

If you are a European resident, you have a right to access the personal information we hold about you and you can request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us at the following email address: contact@neyenparis.com

When you place an order through the Site, we retain your Order Information for our records, unless and until you ask us to delete it.

We may modify this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

To learn more about our privacy practices, if you have any questions or if you wish to file a complaint, please contact us by email at contact@neyenparis.com