Terms of sale

These conditions of sale are concluded on the one hand, by the micro-enterprise Alexandra BALCON, known under the brand NEYEN registered in the Trade and Companies Register under number 879 111 359 whose head office is located in Marne-la-Vallée , 77601, France. (hereinafter referred to as "the Seller") and managing the site https://neyenparis.com (hereinafter "the Site") and, on the other hand, by any person wishing to make a purchase via the website https ://neyenparis.com (hereinafter referred to as “the Client”).

Object
The purpose of these General Terms and Conditions of Sale (GTC) is to set the contractual provisions between the Seller and the Customer and the conditions applicable to any purchase made through the Merchant Site. https://neyenparis.com . By the mere fact of validating his order on the Site, the Customer declares to have read, understood and accepted without reservation the terms of the said order as well as the entirety of these General Conditions of Sale.
These General Conditions are made available to Users of the Website where they can be directly consulted and downloaded and can also be communicated to them on simple request by e-mail.
Before any transaction, the Customer declares to have the capacity to conclude this contract, allowing him to commit himself under these General Conditions of Sale. Similarly, the Customer declares that the purchase of products on the Site is not directly related to his professional activity and is limited to strictly personal use.
The Seller retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its Site. Therefore, the applicable conditions will be those in force on the date of the order by the Customer.

Products
The products offered are those which appear on the Site, within the limits of available stocks. Each product is presented on the Site in the form of a description containing its main characteristics (use, composition, etc.). The photographs are as faithful as possible but cannot ensure a perfect similarity with the product offered.
The Customer is aware of the artisanal nature of the manufacture of the products and that, consequently, each product has its own and unique identity. The Customer is fully informed that the length of the jewelry or the color announced in the description of the products may vary.

Prices
The prices appearing on the product sheets are prices in Euros (€) all taxes included (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be passed on to the price of the products. The Seller reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the order will be the only one applicable to the Customer. The prices indicated on the Site do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. Delivery costs are offered from 100€ of purchases within the framework of an order.

Orders
In each product sheet, the Customer has the possibility to choose the quantity as well as the size of the Product (length of necklace, bracelet or ring size, excluding earrings or other product which does not lend itself to it. not).
To place an order, the Customer clicks on “Add to basket”. This button allows you to add the item to the cart and continue shopping.
By clicking on “Add to basket”, the item in question is added to the basket which automatically appears in the form of a black banner on the right of the screen.
Once the purchases are completed, 4 successive steps are presented to the Customer to finalize the Sales Contract:
1 / The Customer can click directly on the pictogram of the basket at the top right representing a cadi. The Customer then becomes aware of his Basket. The “Basket” banner is displayed with the summary of the items added and the subtotal. Shipping costs and taxes are calculated next. To modify the basket, the Customer can click on “return to the shop”. He can modify the quantity of a Product on the corresponding line and must click on the "Update" button in order to take the modification into account and thus modify the amount of his order. He then clicks on “Proceed to payment”
2/ The Customer fills in the required information, namely an email address, a telephone number and a delivery address and ticks the box “Save my details for next time”. In the event that the Customer does not wish to save the contact details for the next time, the Customer has the option of leaving this last box unchecked. Then he clicks “Continue to Shipping”
3/ The Customer chooses the shipping method and clicks on “Continue to payment”
4/ The Customer chooses the method of payment he wishes. He fills in his bank details. To continue, the Customer may tick the box “I accept the general conditions of sale” and click on “Proceed to payment”.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order, a Customer who does not have the capacity to contract or an objective suspicion of fraud.
The Seller retains ownership of the items until full payment of the order, that is to say the collection of the price of the order by the Seller.
Any order implies acceptance of the prices and descriptions of the items available for sale.
The Seller undertakes to honor orders received on the Site only within the limits of available stocks.

Pre-orders
A piece of jewelry from the brand is created for you only by pre-order. This implies that you order your jewelry before its manufacture. Once the pre-order item has been paid for on our website, we begin manufacturing in France. We deliver to you after a few weeks.

This approach allows us to limit stocks and produce only what we need at the right price.

The pre-order deadline is indicated on the product sheet. At the end of this period, we group the requests and proceed with manufacturing by one of our French service providers.

The steps of a pre-order

1. Launch of the pre-order campaign.

You identify an item from a collection for pre-order. With the pre-order system, you benefit from an advantageous price, it is you who triggers production. There is no stock, you must be prepared to wait for production time on our site.

2. You purchase your item. You receive an email confirming your purchase and specifying how a pre-order collection works.

3. Pre-ordered jewelry is shipped after a quality check

Confirmation of the purchase of your jewelry triggers the launch of the pre-order. When paying for the price of the jewelry, you can choose your delivery method. Depending on this choice, you will receive your piece between 1 to 4 days. A message will inform you of delivery.

Method of payment/means of payment
The Customer selects the products he wishes to order in the basket, modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the Customer.
Payment for the order will take the form of payment by credit card.
For this, the Customer is redirected to the secure interface of the payment system (edited by Shopify payments) in order to securely enter his personal bank card details. Cards bearing the initials VISA, MASTERCARD or CB are accepted. If the payment is accepted, the order is recorded and the contract definitively formed. Payment by credit card is irrevocable.
It is specified to the Customer that the Seller does not accept payments in installments for the payment of orders.
In the event of fraudulent use of the latter, the Customer may demand the cancellation of payment by card, the sums paid will then be recredited or returned, subject to compliance with the conditions stipulated below.
The responsibility of the holder of a credit card is not engaged if the disputed payment was made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit from his bank, within seventy (70) days following the operation, or even one hundred and twenty (120) days if the contract binding him to it so provides. The amounts debited are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the bearer. No cost of restitution of the sums can be charged to the holder.
Confirmation of an order entails acceptance of these General Conditions of Sale, acknowledgment of having perfect knowledge of them and waiver of the right to avail oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction.
If the Customer wishes to contact the Seller, he can do so either by mail to the Seller's address; either by email to the following address: contact@neyenparis.com

Deliveries
Deliveries are made by the services of La Poste to the address indicated by the Customer when placing the order. Delivery means the transfer to the Customer of physical possession of the products (the “Delivery”).
The Delivery charges applicable to the order are those mentioned on the Site at the time of the order.
When the Seller takes care of the delivery of the Product, the risk of loss or deterioration of the Product is transferred to the Customer at the time of delivery. As an exception, the risk of loss or deterioration of the product is transferred to the Customer when the product is handed over to the carrier when the latter is responsible for transport by the Customer and not by the Seller.
In case of impossibility to make the delivery, due to an erroneous delivery address or the absence of collection by the Customer of his order from the selected collection point or from La Poste, no reshipment can be carried out.
Deliveries are made to the address indicated on the order form and can only take place in the agreed geographical area. Consequently, the Customer must ensure that he has communicated exact and complete information concerning the Delivery address (such as, in particular: street number, building, staircase, access codes, names and/or or intercom numbers, etc.).
The Customer is required to check the good condition of the products delivered. Any anomaly noted (missing item, damaged package, broken item, etc.) must be indicated by the Customer to the Seller within three (3) days.

Withdrawal
1 Exercise of the right of withdrawal
In accordance with articles L.221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) days to exercise his right of withdrawal, from the day after receipt of the product by the Customer.
In the case of an order for several products delivered separately, the period runs from the day after receipt of the last product.
The Customer must inform the Seller of his decision to withdraw within the time limit set out above, either:
- by completing the withdrawal form below and sending it to contact@neyenparis.com;
- by any unambiguous written means by sending it to contact@neyenparis.com.
2 Return of the Product(s)
If the order does not meet your expectations, in accordance with article L.221-23 of the Consumer Code, the Customer undertakes to return the Product(s), within a maximum period of fifteen (15) days to from the communication of its decision to withdraw. Before returning the items, please send an email to contact@neyenparis.com and mention :
- Last name :
 - First name :
- Product :
- Raison :
Once we have received your email, we will send you a confirmation email.
Upon receipt of confirmation, items can be sent within 15 days of confirmation to our return address:

NEYEN
BP 44
77601 Marne-la-Vallee cedex 3
France

The product must be returned in its original packaging, in its original condition, new, unworn, unwashed. It must be returned in a state allowing its marketing. Any product that is incomplete, damaged, soiled or has been subject to abnormal use will not be taken back and will not be the subject of any refund.
In accordance with article L.221-28.5° of the Consumer Code, the right of withdrawal cannot be exercised for products which cannot be returned for reasons of hygiene or health protection (earrings). ears).
The return of product(s) is carried out at the Customer's expense and risk. If a package is lost, we cannot be held responsible. For information, the Seller recommends a return of product(s) by letter followed.
3 Reimbursement of the Product(s)
The reimbursement of the price of the returned product(s) will be made by the Seller within a maximum period of fifteen (15) days from receipt of the product(s), in accordance with article L.221-18 of the Consumer Code.

Withdrawal form :

(Please complete this form only if you wish to withdraw from the contract).

 

 

To the attention of NEYEN,

I hereby notify you of my withdrawal from the contract relating to the sale of the property(ies) below:

Product Name :

Order number :

Date of the order : ………. / ………. / ………

Date of receipt : ………. / ………. / ……….

First and last name :

Address :

I declare that:

☐ the period between the date of receipt and the current date is less than or equal to 14 calendar days from receipt of the order

☐ the returned product(s) is/are new, in its/their original packaging and undamaged, unsoiled, unwashed or incomplete( s)

Date : ………. / ………. / ………

Signature :

 

 

Intellectual property
All products and all elements of the Site are and remain the full property of the Seller. Consequently, in application of the provisions of the Intellectual Property Code and international conventions, it is strictly forbidden to represent, reproduce, modify, publish, adapt, exploit all or part of the Site or the elements that compose them on any medium whatsoever. or, by any means whatsoever for purposes other than for the User's personal and private use for non-commercial purposes without prior written authorization from the seller and its partners.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting. Violation of these provisions exposes the User to the penalties provided for by the Intellectual Property Code and by the Penal Code, in particular for infringement of copyright and trademark law, as well as those provided for by the Civil Code. in matters of civil liability.
The other distinctive signs, in particular the company names, trade names, signs, domain names reproduced on the Site are the property of the Seller or its partners. Any reproduction without express authorization is likely to constitute usurpation engaging the responsibility of its author on the basis of article 1240 of the Civil Code.
The fact that the Seller does not initiate proceedings upon becoming aware of these unauthorized uses does not constitute acceptance of said uses and waiver of prosecution.

Personal data/confidentiality
For any information concerning the processing of personal data, the Company invites the Customer to consult its General Conditions of Use. This privacy policy describes how the Customer's personal information is collected, used and shared when the Customer visits or makes a purchase on the website https://neyenparis.com

Warranties
All products for sale on the Site benefit from the legal guarantee of conformity (as defined in articles L217-4 and following of the Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 and following of the Civil Code), allowing the Customer to return free of charge the defective or non-compliant products delivered. In the event of non-compliance of a product sold, it may be returned to the Seller who will take it back and exchange or refund it.
This warranty does not apply to damage resulting from improper use of the product, normal wear and tear due to its use or non-compliance with washing and maintenance instructions. To be able to benefit from the guarantee of the products, it is essential to keep the purchase invoice of the product as well as the delivery note.
In this context, all complaints, requests for exchange or reimbursement must be made by post to the Seller's address.

Responsibilities
The Seller, in the distance selling process, is only bound by an obligation of means. Its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.
The responsibility of the Seller cannot be engaged in the event of out of stock or unavailability of the product, force majeure and, in particular in the event of a total or partial strike, flood, fire or other natural disasters and in general all events or causes beyond the control of the Seller that do not allow the proper execution of the order.
The Vendor cannot be held liable for any events, inconveniences or damage inherent in the use of the Internet network, in particular in the event of a break in service, external intrusion or the presence of computer viruses.
Furthermore, the Seller cannot be held responsible for the non-performance of the contract concluded in the event of a fortuitous situation, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications, of flood, fire. The Seller will not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, damages or costs, which may arise.

Retention of title
The Seller retains full ownership of the Products sold until full payment of the full price, in principal, costs, and mandatory taxes, has been received.

Partial disability
If one or more stipulations of these General Conditions of Sale are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent court, the other stipulations shall retain all their strength and scope.
The titles of the articles which are inserted in these General Conditions have only an indicative value and do not affect their interpretation.
These general conditions of sale are subject to French law. Any dispute that has not found an amicable solution will be subject to the exclusive jurisdiction of the competent courts or to the jurisdiction of the actual place of delivery of the Customer's order, notwithstanding multiple defendants and/or warranty claims, even for procedures emergency or conservatory proceedings in summary proceedings or by motion.

Jurisdiction/applicable law
These General Conditions of Sale are governed by French law and subject to the jurisdiction of the courts of Lorient, subject to a specific attribution of jurisdiction resulting from a particular law or regulation.
In the absence of mediation, any dispute arising between the parties, relating to these General Conditions, to their validity, interpretation, execution, termination, their consequences and their consequences, will be subject to French law and brought before the competent court in application of the rules of common law. The Customer will have the possibility of seizing the Judicial Court of Paris or the Court of the place of his residence.

Customer service
For any information or questions, you can contact Customer Service free of charge by e-mail: contact@neyenparis.com
Last updated on 01/12/2022